Shipping & Returns

DELIVERY

Orders are prepared and wrapped by hand in our Dubai Creative Studio and are normally dispatched within one to two working days.

Standard UAE delivery is normally completed within two to four working days. Delivery is complimentary on orders above the threshold shown at checkout.

International delivery is arranged on request. Please contact the Creative Studio before placing an international order.

RETURN, EXCHANGE & CANCELLATION

Every JOLISTY piece is carefully crafted and created to bring warmth, character and atmosphere into your home. We hope you will love the item you purchase or receive as a gift. If you change your mind, an exchange may be requested subject to the terms below.

REFUND POLICY

JOLISTY items cannot be returned for a refund. However, they may be exchanged for an item of the same or greater value, subject to availability, within 7 days of the original purchase date.

EXCHANGE TERMS & CONDITIONS

To request an exchange, please contact our Customer Service team at contact@jolisty.com. Our team will provide the necessary instructions.

An item may be exchanged provided that it has not been used, opened, burned, altered, damaged, tampered with or otherwise handled in a way that prevents it from being resold in its original condition.

The item must be returned in its original packaging and, where applicable, with its original seal intact.

If the replacement item is of greater value, you will be required to pay the difference.

If the replacement item is of lower value, the remaining amount will be issued as JOLISTY store credit for use on a future purchase.

JOLISTY does not provide a pick-up or delivery service for exchanged items. Customers are responsible for arranging the return and collection or delivery of exchanged items.

Items received damaged, defective or incorrect should be reported to us as soon as possible so that our Customer Service team can review the issue and arrange the appropriate solution.

Candles that have been lit, personalised pieces, bespoke favours and sale items cannot be returned unless they arrive damaged, defective or incorrect.

ORDER CANCELLATION

If you change your mind after placing an order through the JOLISTY website, you may request a cancellation within 3 hours of placing the order, provided that the order has not already been processed or dispatched.

To request a cancellation, please contact us at contact@jolisty.com and provide your order number.

If your cancellation request is received and approved before the order has been processed or dispatched, any amount already paid will be refunded to the original payment method.

Please allow approximately 7–14 business days for the refunded amount to appear, depending on your bank or payment provider.

Orders cannot be cancelled once they have been dispatched or delivered. In such cases, an exchange may be requested in accordance with the Exchange Terms & Conditions above.

CUSTOM-MADE & BESPOKE PIECES

Custom-made, bespoke and personalised commissions require 100% advance payment before production is scheduled.

Once production of a custom-made or bespoke order has started, the order cannot be changed, cancelled or refunded, and no exchange or store credit will be issued.

Any change to specification, quantity or delivery date must be agreed in writing with the Creative Studio before production begins. Changes requested afterwards may be treated as a new commission and quoted separately.

Custom-made pieces remain covered for items that arrive damaged, defective or not matching the specification confirmed in writing.

This Return, Exchange & Order Cancellation Policy applies to orders placed through the JOLISTY website.

Last updated: August 2026 (v2)